Recent Storm Damage Posts

When Ice Strikes

1/17/2017 (Permalink)

Ice Dams can be a major problem during the winter season. They form when heated air from your home or business rises into the attic spaces and heats the roof from the inside out. This heat melts roof snow downward into water dammed behind still-frozen ice. When the trapped water cannot safely flow or run into the gutter system, it can backflow under the roof’s shingles and into the structure’s interior areas causing water and mold damage to insulation, ceilings and soffits. This can also loosen your shingles, pull or tear off gutters.

Climbing onto your roof to fix the problem yourself is dangerous and could lead to serious personal injury and increase the damage to your home or business. There are multiple methods to help avoid ice dams on the market, including attic insulation and ventilation and having a good quality waterproof underlayment. Please refer to a licensed contractor for assistance in protecting your home to ensure your personal safety and the safety of your home or business.

One of the biggest steps in ice dam prevention is making sure your gutters are clean and having a debris protection system. Debris causes water to back up and gives the ice dam process a jump start.

The interior leaks caused by ice dams might not be visible right away. It is not uncommon that the water pushed into your structure will travel around walls and vapor barriers until it finds a path that might lead to an area where you do see it. By the point you see water inside, it usually has been there for a while which can cause mold to develop.

SERVPRO of the Mid/Upper Shore professional staff can help mitigate water damage caused by ice dams and help you get your structure back to pre-loss condition. Contact our offices for fast, efficient service at (410)749-2221 or visit us on the web at

Sump Pump Failure in your Talbot/Dorchester County Home

11/29/2016 (Permalink)

Sump Pump Failure

 A ‘sump pump’ is ‘a pump used to remove water that has accumulated in a water collecting sump basin, commonly found in the basement of homes’. For the most part, sump pumps are relatively ‘unnecessary’, but when an emergency arises, you’ll be grateful you had it. A sump pump can easily avoid the crisis of having a flooded basement by draining all excess water back outside. However, when it fails, it’ll cost you a basement and thousands of dollars in water damage.


How does a sump pump fail?

It’s Installed Incorrectly

Instructions administered by the manufacturer must be followed diligently in order for the sump pump to be installed properly. Another issue is the size of the sump pump; while a small one can work just as fine as its larger counterpart, you must install the right size in order for it to function properly.


There Was A Power Failure

This is the most common cause of a sump pump’s failure, which renders this devise useless. A backup generator is always a good investment to make.


Problems With The Switch

This is the most common mechanical problem: a stuck switch. Debris can jam it and render it useless, or the pump can shift and the float can get stuck. A little cleaning and some adjustments to the sump pump’s position can go a long way to prevent this.


The Discharge Lines Are Frozen Or Clogged

Debris can clog the discharge lines, cause flood water to retreat back into the basement (to prevent this, be sure to install a grate at the opening of your pipe, preventing debris and even small animals from entering).

Prevention of frozen pipes is practically impossible. However, you can install an additional discharge line that continues to perform the original discharge line’s purpose when it is ineffective.



Sump pumps can be worn down over time and cease to work after 7-10 years of use. It’s best to replace your sump pump every ten years.


 There Is No Air Relief Hole in Discharge Line


 Gravel or Dirt?

Gravel and dirt can interfere with your pump’s switch and float arm. If you are unsure about your pump’s installation, contact a professional.


Lack of Maintenance

Clean your sump pump occasionally to make sure that it’s operational.


You Might Have A Defective Product

It’s rare, but you could have had a defective sump pump. It’s best to test it upon installation to be assured that there are no defects.


Call us for help: SERVPRO of Talbot/Dorchester

Hurricane Season in your Kent Island, Queen Anne, Centreville Home- Be Prepared

10/5/2016 (Permalink)

With Hurricane season approaching, there are two keys to weather safety that everyone should know. That is to PREPARE for the risks and to ACT on those preparations when alerted by emergency officials.

Before a Hurricane:

  • To begin preparing, you should build an emergency kit and make a family communications plan.
  • Know your surroundings
  • Learn the elevation level of your property and whether the land is flood-prone.
  • Identify levees and dams in your area and determine whether they pose a hazard to you.
  • Learn community hurricane evacuation routes and how to find higher ground.
  • Make plans to secure your property
  • Cover all of your home's windows
  • Install straps or additional clips to securely fasten your roof to the frame structure.
  • Be sure trees and shrubs around your home are well trimmed so they are more wind resistant.
  • Clear loose and clogged rain gutters and downspouts.
  • Reinforce your garage
  • Plan to bring in all outdoor furniture, decorations, garbage cans and anything else that is not tied down.
  • Determine how and where to secure your boat.
  • Install a generator for emergencies.
  • If in a high-rise building, when high winds are present, be prepared to take shelter on a lower floor because wind conditions increase with height, and in a small interior room without windows.
  • Consider building a safe room.

Call SERVPRO of the Mid/Upper Shore - (410)758-8770

Let Hurricane Season Begin with a Plan from SERVPRO of Mid/Upper Shore

9/2/2016 (Permalink)

The 2016 Hurricane Season begins June 1st.  It runs through November 30th, though a hurricane can occur at any time throughout the year.  The peak season occurs from mid-August to late October. From Hurricane Katrina in late August 2005 to Superstorm Sandy in late October 2013, the United States has seen its fair share of catastrophic storms during the peak hurricane season.  From these storms and other tropical disturbances like them, you probably know that you should heed evacuation orders.  But is your home or business prepared for hurricane season? 

The US has not been directly hit by a major hurricane (category 3 or higher) in more than a decade.  According to NOAA, the National Oceanic and Atmospheric Administration, “Many people are suffering from hurricane amnesia in the forms of complacency, denial and inexperience.  This remarkable hurricane streak is going to end, and we have to be ready for it to happen this season.”

The first step in making sure your home or business is prepared for natural disasters is to check your insurance coverage.  Make sure you have enough insurance to repair or even replace your home.  Don’t forget coverage for your car or boat.  Remember that standard homeowners insurance doesn’t cover flooding!  You will need a separate policy for that, and it requires a 30-day waiting period.  Depending on your location, you may not even be able to purchase it during the height of hurricane season.  To learn more about flood insurance, visit the National Flood Insurance Program website at  To learn more about your homeowners policy, download and review: A Homeowner's Insurance Guide to Natural Disasters.

Your next step is to prepare the structure for whatever happens.  At the very least, have the proper plywood, steel or aluminum panels to board up the windows and doors. Remember, the garage door is the most vulnerable part of the home, so it must be able to withstand the winds. Call your local SERVPRO franchise to come to your business and complete an ERP, Emergency Ready Profile (or ask how you can create your own for your home).  The ERP is a complimentary assessment of your facility that will help you prepare your staff for Mother Nature’s worst.  Email us for more information or to schedule your assessment today. 

For more resources on how to prepare your home, visit any or all of the following websites:

FLASH (Federal Alliance for Safe Homes)

National Hurricane Center

National Weather Center



And if the worst does happen, call us to help you with your cleanup.  We can help make it “like it never even happened®.” #410-758-8770

When Storms or Floods hit Queen Annes, Kent and Caroline County, SERVPRO is ready!

7/15/2016 (Permalink)

SERVPRO of Mid/Upper Shore specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Queen Annes, Kent and Caroline county, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Team that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today -410-758-8770


Highly Trained Restoration Specialists

Our SERVPRO Professionals are highly trained in property restoration. From initial and ongoing training at SERVPRO's Corporate Training Facility to regular IICRC industry certifications, our Professionals are equipped with the knowledge to restore your property. The SERVPRO training program includes the follow:

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

For Immediate Service in Caroline, Kent, or Queen Annes county, Call SERVPRO

7/15/2016 (Permalink)

SERVPRO of the Mid/Upper Shore provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Kent, Queen Annes, or Caroline county. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 –410-758-8770

Residential Services

Whether your Queen Annes, Kent, Or Caroline county home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Queen Annes, Kent, Or Caroline county commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services: Commercial Restoration Services

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration